CONTACT US & FAQ
When will my order ship?
Since we manufacture each item on a made-to-order basis. On average, orders typically ship within 6 to 7 weeks from the date of purchase.
How do I check my order status / Tracking information?
After your order has been shipped, you will receive UPS shipping information via the email address provided during the purchase process.
Can I combine orders or add an item to my order?
Absolutely, you have the option to combine orders and include an additional item in your order. Please be aware that this could impact shipping times since we would need to initiate the production process for the new item.
How do I return or exchange an item?
For more information and to check if you are eligible, please visit our Returns and Warranty page
Where is my refund?
Please allow 4 to 7 business days for the bank to process the return. You should observe the refund on your credit card statement during this time. If you do not see it reflected, please don't hesitate to send us a message, and we will assist in resolving the matter.